'I cannot give you the formula for success, but I can give you the formula for failure - which is: Try to please everybody.' Herbert Bayard Swope
This resonates with comments made by an ex employer of mine - Alan Boyd. It was just after an irate customer had called him complaining on something I'd said or done.
More recently I failed in the parking warden department too, no new friends made there either.
How about you? Who didn't you please lately?
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