New Zealand's answer to ebay 'Trademe' charge $1.99+tax per minute for ph support via a 0900 ph number.
Today, I reluctantly called the number. I needed to move a pin locating my parents property for sale on Google maps. It was showing the property was in the ocean miles away right on the Interislander ferry route.
After two rings a local sounding guy answered - after two rings! We fixed and confirmed the problem fix in less than three minutes.
Compare this to:
I called my telco with a question, waited 45mins and got disconnected. I called again, another 35mins pass. I explain what just happened and without empathy are told to call someone else and confirm the problem isn't theirs and call back.
A friend of mine called the same telco out of business hours with an issue. He went through the interactive voice recordings and spoke clearly into the voice recognition only end with a recording saying 'all our customer service are busy right now, please call back later' - disconnected.
If the telco offered me a pay for use service I'd be happy for it. When I need it I'd pay. 1.5 hours of my time is worth a lot and now I resent them for wasting my time. Imagine, they could charge me to fix their problem.....
Question: If you need service would you pay or rather see the call centre costs built into the price you pay?
March 18, 2009
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Hey bro why didn't you contact me re your telco? (Or are you with the other network)? hmmm not surprised you had issues your on the wrong side.
ReplyDeleteThe other network and wrong side? What's that all about? Tell more...
ReplyDeleteIt's hotkiwi here if you want to sort out your telco I'll win you back in July on the new gsm network with a flash phone possibly a credit etc... etc... and that's not all I can't throw in a set of knifes but I will manage your account as a corporate client 24/7 and provide you with a level of service you can't get anywhere else so no need to ever call your telco comp again just me 8-)
ReplyDeleteHey hot stuff, i could do with some new knives..
ReplyDeletenot in July tho .